What should you include in client notes for improving future services?

Including things to do differently next time in client notes is essential for enhancing the quality of future services. This practice allows for a continuous improvement approach in salon practices by documenting observations and client feedback. It can cover various aspects such as technique adjustments, product choices, or service modifications based on the client's experience or preferences. This information helps ensure that each subsequent appointment is more aligned with the client's expectations and provides a better overall service experience.

While noting the amount of product used, the preferences of the technician, or the background of the client can provide helpful context, they do not directly contribute to improving service quality in the same effective manner that documenting actionable changes does. Focusing on specific areas to adjust keeps the service personalized and responsive to the client's needs, building rapport and encouraging client loyalty.