What are personal attributes that enhance interactions in the workplace called?

Personal attributes that enhance interactions in the workplace are termed soft skills. These include interpersonal skills such as communication, empathy, teamwork, and emotional intelligence, which are essential for building relationships and collaborating effectively with others. Soft skills complement technical abilities by enabling individuals to navigate social complexities, resolve conflicts, and adapt to different personalities and situations. In a salon setting, for instance, strong soft skills can improve customer service and foster a positive team environment, which ultimately contributes to a successful business.

In contrast, technical skills refer to specific knowledge and abilities needed to perform particular tasks, such as styling techniques or product knowledge. Hard skills are measurable abilities acquired through education or training. Management skills involve the application of planning, organizing, leading, and controlling resources within a business. While all these skills are valuable in the workplace, it is the soft skills that uniquely facilitate effective communication and collaboration among employees.